Refund Policy
At sadiqtbh.solutions, we stand behind our automation technology with confidence. We offer an unconditional 14-day free trial and an industry-leading 30-day money-back guarantee.
Free Test Drive
Enjoy unrestricted access for 14 full days without entering a credit card. No charges, zero friction.
Money-Back Guarantee
If sadiqtbh.solutions does not accelerate your marketing funnels within 30 days, receive a 100% full refund.
Cancel Anytime
No phone calls, no retention hoops. Manage, upgrade, downgrade, or cancel your subscription instantly.
14-Day Unrestricted Free Trial
Every new customer is entitled to a 14-day free trial upon account registration. We believe in earning your trust before charging you a single cent:
- No Credit Card Required: Get started immediately with full access to social schedulers, task boards, email builders, and telemetry dashboards.
- Zero Incurred Fees: If you do not choose to upgrade to a paid tier at the end of the 14 days, your account simply pauses. You are never billed automatically.
30-Day Money-Back Guarantee
If you upgrade to any paid monthly or annual subscription (Starter, Professional, or Enterprise) and find that sadiqtbh.solutions does not meet your team's workflow expectations, you are eligible for a 100% full refund within 30 calendar days of your initial payment.
This guarantee applies to all first-time subscribers. Simply send an email to Business@sadiqtbh.solutions within 30 days of purchase and we will issue a prompt reimbursement without questions or hassle.
Monthly Subscriptions Policy
For ongoing monthly subscriptions beyond the initial 30-day guarantee period:
- Cancel Anytime: You can cancel your subscription at any time via your dashboard under
Settings → Billing. - Access Through Billing Period: Once cancelled, your account retains full active privileges until the end of your current paid monthly cycle.
- No Automatic Partial Month Prorations: Standard recurring monthly charges are non-refundable after the 30-day window, except in cases of verified platform downtime or billing errors.
Annual Subscriptions Policy
Annual subscriptions benefit from significant discounts (up to 20% off monthly rates). Annual refund terms include:
Days 1–30: 100% full refund upon request under our 30-day money-back guarantee.
Days 31–90: If exceptional business circumstances require early termination, our billing department can recalculate your elapsed usage at the standard non-discounted monthly rack rate and issue a prorated credit balance or partial refund for remaining unused months.
After 90 Days: Annual subscriptions become non-refundable; however, access continues unobstructed until the completion of the 12-month contract period.
Non-Refundable Items & Services
The following items are exempt from refund eligibility:
• Custom Engineering & Onboarding Fees: Dedicated enterprise migration, white-glove setup, and bespoke custom integrations.
• Third-Party Telephony / SMS Credits: Consumed Twilio/telephony message credits, dedicated IP lease fees, or custom domain registration costs.
• Violations of Terms of Service: Accounts suspended or terminated due to illicit spamming, phishing, copyright piracy, or AUP breaches.
SLA Downtime Credits
We hold ourselves to a strict 99.9% uptime commitment. If an unscheduled system outage drops core platform availability below 99.9% in a given calendar month, you are entitled to service credits applied directly to your subsequent invoice:
| Monthly Uptime Percentage | Service Credit Granted |
|---|---|
| 99.0% – 99.89% | 10% Credit of Monthly Bill |
| 95.0% – 98.99% | 25% Credit of Monthly Bill |
| Less than 95.0% | 50% Credit of Monthly Bill |
Chargeback & Dispute Prevention
We kindly ask customers to contact us first before initiating a bank chargeback. When you file a dispute with your bank:
- Payment gateways freeze the account immediately, interrupting automated scheduled posts and live CRM syncs.
- Bank dispute investigations take up to 60–90 days to resolve.
Step-by-Step Refund Process
Requesting a refund is simple and frictionless:
Send an Email Request
Email Business@sadiqtbh.solutions from your registered account email with the subject line "Refund Request - [Your Name or Organization]".
Provide Your Invoice Reference
Include your transaction ID or Stripe receipt number found in your billing confirmation email.
Fast Approval & Settlement
Our finance department reviews and approves eligible requests within 24–48 hours. Funds appear back on your credit card or original payment method in 3–5 business days.